Refund and Returns Policy
Overview
At Mplus Store, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. Please read our policy on refunds and returns to understand your rights and options.
Returns
Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Some types of goods are exempt from being returned. Perishable goods, custom products, and downloadable software products cannot be returned.
Process:
- Request a Return: To initiate a return, please contact our customer service team at [admin@mplustore.com] within 4 days of receiving your item.
- Return Authorization: Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Processing:
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer’s policies.
Non-Refundable Items:
- Several types of goods are exempt from being refunded. These include, but are not limited to, perishable goods, custom products, and downloadable software products.
- Sale items can only be refunded at the sale price.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [contact email] and we will provide instructions on how to proceed.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [contact email].
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Mplus Store
Pune Maharashtra, 411021
[Ph. 7776847826]
admin@mplustore.com